Legal
Privacy Policy
Last updated: 3 June 2026 · Effective: 3 June 2026
This policy describes how Tavit Technologies Pvt. Ltd. processes personal data in compliance with the Digital Personal Data Protection Act, 2023 (India).
1. Who We Are
Tavit Technologies Pvt. Ltd. ("Tavit", "we", "us") is a company incorporated under the Companies Act, 2013, with its registered office in Varanasi, Uttar Pradesh, India. We operate the Tavit platform — an AI-assisted GST compliance and accounting product for Indian businesses and CAs.
As a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act), we are responsible for the personal data you share with us.
2. Data We Collect
When you use Tavit we collect:
• Identity data — name, email address, mobile number, PAN/GSTIN.
• Business data — company name, registered address, GST registration details, Tally XML files you upload.
• Transaction data — invoices, credit notes, purchase records, ITC claims, tax ledgers.
• Usage data — pages visited, features used, error logs, device and browser information.
• Communication data — support tickets, feedback, and emails you send us.
We do not collect Aadhaar numbers, bank account credentials, or biometric data.
3. How We Use Your Data
We use your data exclusively to:
• Provide GST return preparation, ITC reconciliation, and compliance calendar services.
• Import and process Tally XML data you upload.
• Send compliance deadline reminders via email or WhatsApp (only if you opt in).
• Improve our product through aggregated, anonymised analytics.
• Fulfil legal and regulatory obligations (e.g., audits required by the Income Tax Act or GST Act).
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Sharing
We share data only with:
• GSTN / MasterGST / GSTHero — to file returns on your behalf, strictly as instructed by you.
• Supabase — our database provider (PostgreSQL hosted in Mumbai, India).
• Razorpay — payment processing for subscriptions (governed by Razorpay's own privacy policy).
• Infrastructure providers — Vercel (CDN) and Railway (container hosting), both operating under data processing agreements.
All sub-processors are contractually bound to process your data only on our instructions.
5. Data Residency
All business and personal data is stored on servers located in India. We do not transfer your financial or tax data outside the territory of India.
6. Data Retention
We retain your data for the period your account is active and for a minimum of 7 years thereafter, as required by the GST Act and Income Tax Act for financial records.
If you request deletion of your account, we will erase personal identifiers within 30 days, subject to legal hold obligations.
7. Your Rights (DPDP Act 2023)
Under the Digital Personal Data Protection Act, 2023, you have the right to:
• Access a summary of the personal data we hold about you.
• Correction of inaccurate or outdated personal data.
• Erasure of your personal data (subject to legal retention requirements).
• Grievance redressal — contact our Data Protection Officer within 48 hours response time.
• Nomination — designate another individual to exercise rights on your behalf in case of death or incapacity.
To exercise any of these rights, email us at privacy@tavit.in.
8. Cookies
We use only functional cookies necessary for authentication (session tokens stored in httpOnly cookies) and one analytics cookie (anonymous usage metrics). We do not use advertising or cross-site tracking cookies.
You can disable cookies in your browser, but this will prevent you from logging in.
9. Security
We protect your data with:
• TLS 1.3 encryption in transit for all API and web traffic.
• AES-256 encryption at rest for database volumes.
• Row-Level Security (RLS) policies in PostgreSQL — your data is isolated from other companies at the database layer.
• Regular penetration testing and vulnerability assessments.
• Strict access controls — engineers cannot access production customer data without multi-party approval.
10. Changes to This Policy
We will notify you by email at least 15 days before any material change to this Privacy Policy. Continued use of Tavit after the effective date constitutes acceptance of the updated policy.
11. Grievance Officer
If you have a complaint about how we handle your data, contact our Grievance Officer:
Name: Durgesh Pandey
Email: grievance@tavit.in
Address: Tavit Technologies Pvt. Ltd., Varanasi, Uttar Pradesh — 221001, India
We will acknowledge complaints within 48 hours and resolve them within 30 days.
Questions? Contact us →